All CollectionsTroubleshooting & SupportTroubleshooting & SupportAssistance with common issues and troubleshooting.48 articlesHandling Membership Auto-Pay FailuresAuto Pay failures and how to fixHandling Launch Monitor Control IssuesI need help with my launch monitor integrationHandling No Rates Match This TimeA step-by-step guide to fixing rate issues that prevent customers from making a reservationHandling No Rates Found EventA step-by-step guide to fixing rate issues that prevent customers from booking at your eventHandling Loyalty Point Redeeming IssuesHaving trouble with loyalty points not redeeming correctly in Square? This article explains why some loyalty rewards may not apply.Troubleshooting UneekorI need guidance with my uneekor integration and setupTroubleshooting ProTeeI need guidance with my protee integration and setupTroubleshooting E6 ConnectI need help with my E6 Connect integration and setupTroubleshooting Remote LockI need help with Remote LockWhy “Custom Amount” Appears on Square ReceiptsHow to ensure your rates in Birrdi link correctly to Square itemsFallback to Static Pin Codes During Remote Lock OutagesHow to respond to remote lock outages by switching to static pin codes in Birrdi.Frequently Asked QuestionsQuick answers to the most common Birrdi setup and troubleshooting questions.Troubleshooting Member CreditsIf a member’s available credits appear incorrect (for example, credit amounts are incorrect, it’s often caused by a canceled membership that still has a grace period active.How to Turn Off Your Launch Monitor IntegrationIf you’ve previously connected Birrdi to a launch monitor system (Uneekor, ProTee VX, Golf VX, or IDRA, or E6) and no longer want to use the integration, you can disable…Troubleshooting Facebook Connection Issues in BirrdiWhy is the day-of-week checkbox disabled?Understanding how day selection works when configuring ratesHow Birrdi Handles Text Message ReliabilityExplains how Birrdi ensures reliable delivery of sign-in codes and reservation messages using SMS, voice fallback, and email backups.Why a Member’s Auto-Payment FailedUneekor Not Found Error (After Restarting Your Machine)Access Denied? How to Unlock Your Birrdi AccountWhy is a Member Showing Red?How Square and Birrdi Stay Connected (Important Sync Rules)Why Is There a Hashtag # Next to My Rate Price?Rate Naming Warnings: Avoid “Weekday”, “Morning”, “Peak”, etc.Credits TroubleshootingSimulator Settings TroubleshootingRate Name WarningRemote Lock NotificationRate Configuration ErrorCredits Selected But Not Applying at CheckoutLoyalty Discount Applying PartiallyMarketing & Conversion TrackingEmail NotificationsGetting the Most Out of BirrdiCustom Events Overriding ReservationsHandling Member IssuesThis guide walks operators through how to troubleshoot and manage member issues in the Birrdi Admin panel, using clear stepsTurnstile Token Is Required Error When Signing In or Creating an AccountChanging Time Intervals in BirrdiTime Gap Detected: What It Means & How to Fix ItBooking Links: Multiple Facilities (Best Practices)Square Error When Charging a CardUpdating Your Square Online WebsiteUneekor Ending Sessions Early After Extending a ReservationTroubleshooting Errors, Bugs, or Something Not WorkingCustomer Escalations & Speaking With the TeamCredits Not Working as ExpectedTroubleshooting Rates: Pricing, Availability, and CreditsThe Home Dashboard (Key Metrics)
