Troubleshooting & Support
Assistance with common issues and troubleshooting.
46 articles
- Handling Membership Auto-Pay FailuresAuto Pay failures and how to fix
- Handling Launch Monitor Control IssuesI need help with my launch monitor integration
- Handling No Rates Match This TimeA step-by-step guide to fixing rate issues that prevent customers from making a reservation
- Handling No Rates Found EventA step-by-step guide to fixing rate issues that prevent customers from booking at your event
- Handling Loyalty Point Redeeming IssuesHaving trouble with loyalty points not redeeming correctly in Square? This article explains why some loyalty rewards may not apply.
- Troubleshooting UneekorI need guidance with my uneekor integration and setup
- Troubleshooting ProTeeI need guidance with my protee integration and setup
- Troubleshooting E6 ConnectI need help with my E6 Connect integration and setup
- Troubleshooting Remote LockI need help with Remote Lock
- Why “Custom Amount” Appears on Square ReceiptsHow to ensure your rates in Birrdi link correctly to Square items
- Fallback to Static Pin Codes During Remote Lock OutagesHow to respond to remote lock outages by switching to static pin codes in Birrdi.
- Frequently Asked QuestionsQuick answers to the most common Birrdi setup and troubleshooting questions.
- Troubleshooting Member CreditsIf a member’s available credits appear incorrect (for example, credit amounts are incorrect, it’s often caused by a canceled membership that still has a grace period active.
- How to Turn Off Your Launch Monitor IntegrationIf you’ve previously connected Birrdi to a launch monitor system (Uneekor, ProTee VX, Golf VX, or IDRA, or E6) and no longer want to use the integration, you can disable…
- Troubleshooting Facebook Connection Issues in Birrdi
- Why is the day-of-week checkbox disabled?Understanding how day selection works when configuring rates
- How Birrdi Handles Text Message ReliabilityExplains how Birrdi ensures reliable delivery of sign-in codes and reservation messages using SMS, voice fallback, and email backups.
- Why a Member’s Auto-Payment Failed
- Uneekor Not Found Error (After Restarting Your Machine)
- Access Denied? How to Unlock Your Birrdi Account
- Why is a Member Showing Red?
- How Square and Birrdi Stay Connected (Important Sync Rules)
- Why Is There a Hashtag # Next to My Rate Price?
- Rate Naming Warnings: Avoid “Weekday”, “Morning”, “Peak”, etc.
- Credits Troubleshooting
- Simulator Settings Troubleshooting
- Rate Name Warning
- Remote Lock Notification
- Rate Configuration Error
- Credits Selected But Not Applying at Checkout
- Loyalty Discount Applying Partially
- Marketing & Conversion Tracking
- Email Notifications
- Getting the Most Out of Birrdi
- Custom Events Overriding Reservations
- Handling Member IssuesThis guide walks operators through how to troubleshoot and manage member issues in the Birrdi Admin panel, using clear steps
- Turnstile Token Is Required Error When Signing In or Creating an Account
- Changing Time Intervals in Birrdi
- Time Gap Detected: What It Means & How to Fix It
- Booking Links: Multiple Facilities (Best Practices)
- Square Error When Charging a Card
- Updating Your Square Online Website
- Uneekor Ending Sessions Early After Extending a Reservation
- Troubleshooting Errors, Bugs, or Something Not Working
- Customer Escalations & Speaking With the Team
- Credits Not Working as Expected