Troubleshooting & Support
Assistance with common issues and troubleshooting.
39 articles
Handling Membership Auto-Pay FailuresAuto Pay failures and how to fix
Handling Launch Monitor Control IssuesI need help with my launch monitor integration
Handling No Rates Match This TimeA step-by-step guide to fixing rate issues that prevent customers from making a reservation
Handling No Rates Found EventA step-by-step guide to fixing rate issues that prevent customers from booking at your event
Handling Loyalty Point Redeeming IssuesHaving trouble with loyalty points not redeeming correctly in Square? This article explains why some loyalty rewards may not apply.
Troubleshooting UneekorI need guidance with my uneekor integration and setup
Troubleshooting ProTeeI need guidance with my protee integration and setup
Troubleshooting E6 ConnectI need help with my E6 Connect integration and setup
Troubleshooting Remote LockI need help with Remote Lock
Why “Custom Amount” Appears on Square ReceiptsHow to ensure your rates in Birrdi link correctly to Square items
Fallback to Static Pin Codes During Remote Lock OutagesHow to respond to remote lock outages by switching to static pin codes in Birrdi.
Frequently Asked QuestionsQuick answers to the most common Birrdi setup and troubleshooting questions.
Troubleshooting Member CreditsIf a member’s available credits appear incorrect (for example, credit amounts are incorrect, it’s often caused by a canceled membership that still has a grace period active.
How to Turn Off Your Launch Monitor IntegrationIf you’ve previously connected Birrdi to a launch monitor system (Uneekor, ProTee VX, Golf VX, or IDRA, or E6) and no longer want to use the integration, you can disable…
Troubleshooting Facebook Connection Issues in Birrdi
Why is the day-of-week checkbox disabled?Understanding how day selection works when configuring rates
How Birrdi Handles Text Message ReliabilityExplains how Birrdi ensures reliable delivery of sign-in codes and reservation messages using SMS, voice fallback, and email backups.
Why a Member’s Auto-Payment Failed
Uneekor Not Found Error (After Restarting Your Machine)
Access Denied? How to Unlock Your Birrdi Account
Why is a Member Showing Red?
How Square and Birrdi Stay Connected (Important Sync Rules)
Why Is There a Hashtag # Next to My Rate Price?
Rate Naming Warnings: Avoid “Weekday”, “Morning”, “Peak”, etc.
Credits Troubleshooting
Simulator Settings Troubleshooting
Rate Name Warning
Remote Lock Notification
Rate Configuration Error
Credits Selected But Not Applying at Checkout
Loyalty Discount Applying Partially
Reporting in Birrdi
Marketing & Conversion Tracking
Email Notifications
Getting the Most Out of Birrdi
Custom Events Overriding Reservations
Handling Member IssuesThis guide walks operators through how to troubleshoot and manage member issues in the Birrdi Admin panel, using clear steps
Turnstile Token Is Required Error When Signing In or Creating an Account
Changing Time Intervals in Birrdi