If you’re seeing an “Access Denied” message when trying to access certain parts of Birrdi, it means your account has not completed onboarding yet.
This is expected behavior for new locations or accounts that haven’t been fully activated.
Why This Happens
Access to Birrdi is unlocked only after onboarding is completed. Onboarding ensures that:
Your location is properly configured
Billing and onboarding fees are handled correctly
Your account is enabled with the correct permissions
Until this process is finished, access will remain restricted.
How to Resolve It
To unlock access, you must submit an onboarding request:
👉 Complete the onboarding form here and mention that you are getting an access denied on your account:
https://birrdi.square.site/setup
Once submitted, our onboarding team will review your request and guide you through the next steps.
Onboarding Fee & Access
The onboarding team will walk you through exactly what’s required for your situation.
Summary:
If you see Access Denied, you must complete onboarding. Submit the form above and our team will help unlock your account.