Overview
If you’re seeing “Custom Amount” show up on your Square receipts, it means that the item being charged in Birrdi isn’t linked to a Square catalog item.
This is common when a rate in Birrdi is not connected to a specific Square item. When that happens, Square processes the charge as a custom manual amount, rather than tying it to a named product in your catalog.
Why It Happens
Each rate you set up in Birrdi should be linked to an item in your Square catalog.
If it’s not linked, Birrdi can still send the payment total to Square, but Square won’t know what item it represents, so it logs it as a “Custom Amount.”
How to Fix It
To prevent “Custom Amount” from appearing:
Click the Simulators tab in the top Menu Bar
Click into your simulator
Go to the Rates page on the left hand sidebar
Review all of your rates for each day of the week and make sure you see the arrow icon next to each one. When you hover over this icon, it will confirm that the rate is properly linked to a Square item.
If you do not see this arrow icon, you must edit the rate by clicking the pencil icon
6. Scroll down to the Rate section, and click the Link Square Item button
7. Next, locate the item in your Square account. If it doesn’t exist, you’ll need to create it manually in Square and set the correct price.
Final Step: Verify and Save
Please make sure to save your updated rates in Birrdi for every day of the week.
Use the left-hand sidebar to go through each day (Monday, Tuesday, etc.) and confirm that every rate is properly connected to a Square item.
This ensures charges appear correctly on receipts and eliminates “Custom Amount” from showing up in Square.
Taking a few minutes to verify each day will prevent billing confusion and create a smoother checkout experience for your customers.