Birrdi

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Triggers: automated messages before or after reservations

Customizing the menu bar

The Messages tab

Announcements

Closing, archiving and reopening messages

Editing and deleting individual messages

Emailing messages and announcements

Emailing triggers

Auto-closing announcements

Seeing messages sent to a customer

Searching the menu and pinning features

Understanding Messages, Announcements, and Triggers in Birrdi

Why Didn't My Trigger Send? Troubleshooting Automated Messages

Why Didn't My Customer Receive an Email? Understanding Birrdi Message Delivery

Who Receives My Trigger Messages? Understanding Customer Targeting

Can I Customize the SMS Messages Sent to Customers?

Membership Renewal Failed Email

Understanding AI Insights for Memberships & Packs

Messages & Triggers

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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How to Access Birrdi Admin

How to download the Birrdi Admin App

How to Adjust Simulator Settings

How to Adjust Your Operating Hours in Birrdi

How to Adjust Length of Reservation

How to Edit Square Online Website

Handling Instructions in Reminder Texts

How to Use Custom Events

Using Open Custom Events for Holiday Pricing (Simulators)

Why do I see times marked as DISABLED in Birrdi?

How to Create and Use a Birrdi Booking Link

Setting Up Secret Rates for Memberships

How to Set Your Primary Brand Color in Birrdi

How to Set Up Variable Rates in Birrdi

Add-Ons for Simulator Bookings

Where to Find Your Audit Logs

Understanding How Tax Works with Square + Birrdi

Blocking Time vs Changing Hours

How to Update the Email That Receives Membership, Pack, and General Notification Emails in Birrdi

Why Tax Still Appears on a “Non-Taxable” Item in Square

Birrdi Onboarding: Choose Your Setup Path

Credit Refund & Usage Policies for Reservations

Updating Rates for the New Year

How to Allow Members to Book Further in Advance Than the Public

Understanding Birrdi Payment Options

How to Add/Edit Forms & Waivers

Upload Facility Photos

How to Add Booking Questions to Your Simulators

How to Set Up Staff-Only Rates

How to Apply a Cancellation Fee to a Booking

Reservation Emails vs System Notifications

Welcome to Birrdi — Your Self-Serve Setup Guide

Setting Operating Hours (Including Late Night / Overnight Hours)

How to Update Rates in Birrdi Sim

Setting Up Lesson Availability

Rate Setup Guide (Field-by-Field)

Uploading Your Business Logo

Color-Coding Membership and Public Rates

Sorting Rates and Memberships for a Better Checkout Experience

Lessons: Choosing the Right Setup for Your Facility

Time Interval vs Minimum Reservation Length

How to Create a Square Item for a Birrdi Rate

Changing Your Booking Time Interval

Understanding Operating Hours vs Rate Hours

Can I Receive Reservation Notifications by Text Message?

Lesson Booking Links

How Lesson/Instructor Availability Works

Automating More of Your Facility Beyond the Launch Monitor

Using Manual PIN Codes with the PIN Code Webhook

Set a Future Start Date for Your Booking Link

Text Messages (SMS) Birrdi Sends to Your Customers

Why Every Rate Should Be Connected to a Square Item

Managing the 100 Custom Event Limit

Adding More Codes to a Promo Code

How to Make Edits in Birrdi

Charging for Additional Guests

Customize Your Booking Page Display

Understanding Times on Your Public Booking Page

Adding How-To Instructions for Your Customers

How Google Calendar Availability Works for Lessons

Applying Rate Changes to Multiple Days of the Week

How to Set Your Simulator to Inactive When Closing Your Facility

Understanding Booking Restrictions for Rates

Setup & Configuration

Customer Directory

Searching and Filtering Customers

Adding a Customer

Exporting Customers to CSV

Sorting the Customer List

The Customer Profile

Editing a Customer's Name, Email, and Notes

Banning and Unbanning Customers

Viewing a Customer's Reservations

Viewing a Customer's Plans

Complimentary Credits

Cards on File

Complimentary Credits FAQ

Why Isn't My Customer Showing in the Customer Directory?

How Do I Change a Customer's Phone Number?

Complimentary Credit Limits

How to Set Up Memberships in Birrdi

How to Set Up Credit Plans in Birrdi (Free Hours)

How to Create Packs in Birrdi Admin

Add Birrdi Membership to Square Website

Manually Add or Subtract Credits for a Member

Setting Up a One-Time Join Fee for Memberships

Pausing vs. Canceling a Membership

Updating a Member’s Next Billing Date

Applying Gift Cards to Membership Signups

Memberships vs. Packs

How Credit Application Works

Gifting Memberships in Birrdi

Pre-Selling Memberships Before Opening

How Packs Work (and How Credits Are Tracked)

Membership Plans: Field-by-Field Guide

Memberships, Leagues, Packs, Credits & Pricing