Step 1.
Always go to your Audit Logs. Audit Logs will shed more information on the problem and will help you understand what you need to fix.
Click the simulators tab in the top Menu Bar
Step 2. Click Audit Logs on the Sidebar
1. How to Fix the "i2H5aoKX0O0mhhLm/300004861020 not found!" error in Birrdi:
If you are seeing the message "i2H5aoKX0O0mhhLm/300004861020 not found!" on your screen, don't worry! This is a common error message that can be easily resolved. Simply restart your computer/machine and try again.
What does this error message mean?
If you see the error message:
🚨 “i2H5aoKX0O0mhhLm/300004861020 not found!” it means that the Uneekor Launcher with ID 300004861020 is not connected to the Uneekor server. However, the Birrdi system is trying to send a command to this specific device (300004861020), but the server cannot find it.
How to Fix:
1. Ensure the launch monitor is actively connected to the Uneekor server (restart computer to ensure this is connected).
2. Verify that the correct serial (i2H5aoKX0O0mhhLm) and device ID (300004861020) is in Birrdi.
3. Restart the Uneekor Launcher if needed.
2. How to Fix the "Please Handle Manually" Error in Birrdi
If you are seeing the "please handle manually" error in Birrdi, it means that your setup is not configured correctly in birrdi.
Uneekor Setup Guide
If you are using Uneekor, please follow these steps to ensure your setup is correct:
1. Go to the Uneekor Setup Guide on Birrdi's help center: https://help.birrdi.com/en/articles/10167161-how-to-activate-uneekor-on-off-control
2. Follow the guide step by step to ensure your setup is correct.
3. Once you have completed the setup, try using Birrdi again. If you are still seeing the "Setup Not Correct" error, please contact our support team for further assistance.