If a member is showing red in Birrdi, it usually means their membership billing is out of sync with Birrdi’s tracking system.
There are two common reasons this can happen:
The membership was purchased directly through Square instead of the Birrdi membership signup link
Birrdi attempted to auto-charge the customer’s card through Square and the payment failed
👉 This article focuses on the first scenario (manual Square membership purchases).
Auto-renew payment failures are covered separately.
Why This Happens
Birrdi automatically tracks membership billing dates only when customers sign up using the Birrdi membership link.
If a payment is taken manually through Square:
Birrdi does not receive confirmation of the payment
The member’s next billing date will not update automatically
The member may appear red because Birrdi believes payment is overdue
How to Fix a One-Off Case
If you needed to process a membership payment manually through Square, you can easily correct this inside Birrdi.
Step 1: Confirm Payment
First, verify that the membership payment was successfully completed in Square.
Step 2: Update the Member’s Billing Date
Open the member in Birrdi by clicking Memberships in the top menu bar
Click the userp lus icon next to the name of the plan
Locate their Membership
Edit the Next Billing Date
Set the date to the correct upcoming billing cycle
Save your changes
Once updated, the member should no longer appear red.
Best Practice (Highly Recommended)
✅ Always have customers sign up using the Birrdi Membership Link
Using the Birrdi signup link ensures:
Payments are tracked automatically
Billing dates update automatically
Membership status stays accurate
Less manual work for staff
Fewer billing errors
When Is It OK to Take Payment Directly Through Square?
Taking payment directly through Square is fine for:
One-off corrections
Special situations
Manual adjustments
Just remember:
👉 You must manually update the member’s Next Billing Date inside Birrdi afterwards.
Still Seeing Issues?
If a member is still showing red after updating their billing date, please contact Birrdi Support and include:
Member name
Location
Screenshot of Square payment
Screenshot of the membership inside Birrdi