Birrdi is built to be reliable by default, even when mobile carriers experience delays, congestion, or limitations. Below is how we ensure messages and codes are delivered successfully across different scenarios.
1. Customer sign-in codes (SMS + voice fallback)
When a customer signs in, Birrdi sends a 6-digit verification code to their phone number via text message.
In rare cases, a customer may not receive the text immediately. This can happen due to:
Carrier congestion or temporary MMS delays
Poor cell service
The phone number being a landline
Built-in voice call backup
To handle this, Birrdi automatically gives the customer an option to:
Receive the code via a voice call instead.
This solves two major issues:
Carrier delays: Voice calls are not affected by MMS congestion
Landlines: Landlines cannot receive texts, but can receive voice calls
Because of this dual-delivery approach (text or voice), customer sign-in remains fast, easy, and highly reliable.
2. Reservation texts (PIN codes, bay numbers, reminders)
For operational messages—such as:
Door or lock PIN codes
Bay numbers
Reservation reminders
Birrdi sends these messages via text (MMS).
Why voice isn’t used here
These messages often contain structured or multi-line information, which:
Is not practical to deliver over a voice call
Would be confusing or slow if read aloud
For this reason, voice delivery is not used for reservation messages.
Email as a guaranteed backup
To ensure reliability, Birrdi allows operators to enable Email as a backup delivery channel.
When enabled:
Birrdi sends the message to both text and email
Email delivery is not affected by carrier issues or phone spam filtering, ensuring the message is delivered at least once.
This guarantees that the message—PIN code, bay number, or reminder—is delivered at least once through a reliable channel.
✅ Text + Email ensures critical information always reaches the customer
You can enable this option in Reservation Settings.
Summary
Birrdi’s messaging system is intentionally redundant:
Sign-in codes: Text + voice fallback
Reservation messages: Text + optional email backup
Landlines & carrier congestion: Fully handled automatically
This layered approach is what makes Birrdi’s messaging both simple for customers and dependable for operators.