If you run into an error, unexpected behavior, or something in Birrdi is not working as expected, follow these steps first.
Step 1: Check Your Audit Logs
Most issues can be identified directly from your Audit Logs.
Your Audit Logs will often show:
Failed requests
Integration errors
Missing configurations
Payment issues
Access control responses
Third-party API responses
Validation errors
Before reaching out for support, always review the Audit Logs for the affected reservation, booking, payment, or action.
Step 2: Contact Customer Success
If:
Nothing appears in the Audit Logs
The issue is highly specific to your setup
You believe you’ve found a bug
Something still does not make sense after reviewing the logs
please contact Customer Success directly at:
Include as much detail as possible, including:
What happened
The date/time of the issue
The customer or reservation involved
Screenshots or screen recordings
Any relevant Audit Log entries
Important: Do Not Continue Troubleshooting With the AI
Birrdi AI Chat Support is designed to help you learn how to use Birrdi and understand product workflows.
It is not intended for troubleshooting specific bugs, errors, outages, or technical issues tied to your account or setup.
If you are dealing with an actual issue or error, you should stop using the AI for troubleshooting and contact Customer Success directly.