Birrdi

How to Send Marketing Emails to Customers for Upcoming Leagues and Events

How to Automatically Send Customers Instructions Before Their Reservation Using Triggers

How to Automatically Promote Memberships to Customers After Their Reservation

How to Automatically Ask Customers for Google Reviews After Their Reservation

5 Automated Messages/Triggers Every Indoor Golf Facility Should Set Up

Business Growth

Create a custom design with text, images, and links

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

How to Access Birrdi Admin

How to download the Birrdi Admin App

How to Adjust Simulator Settings

How to Adjust Your Operating Hours in Birrdi

How to Adjust Length of Reservation

How to Edit Square Online Website

Handling Instructions in Reminder Texts

How to Use Custom Events

Using Open Custom Events for Holiday Pricing (Simulators)

Why do I see times marked as DISABLED in Birrdi?

How to Create and Use a Birrdi Booking Link

Setting Up Secret Rates for Memberships

How to Set Your Primary Brand Color in Birrdi

How to Set Up Variable Rates in Birrdi

Add-Ons for Simulator Bookings

Where to Find Your Audit Logs

Understanding How Tax Works with Square + Birrdi

Blocking Time vs Changing Hours

How to Update the Email That Receives Membership, Pack, and General Notification Emails in Birrdi

Why Tax Still Appears on a “Non-Taxable” Item in Square

Birrdi Onboarding: Choose Your Setup Path

Credit Refund & Usage Policies for Reservations

Updating Rates for the New Year

How to Allow Members to Book Further in Advance Than the Public

Understanding Birrdi Payment Options

How to Add/Edit Forms & Waivers

Upload Facility Photos

How to Add Booking Questions to Your Simulators

How to Set Up Staff-Only Rates

How to Apply a Cancellation Fee to a Booking

Reservation Emails vs System Notifications

Welcome to Birrdi — Your Self-Serve Setup Guide

Setting Operating Hours (Including Late Night / Overnight Hours)

How to Update Rates in Birrdi Sim

Setting Up Lesson Availability

Rate Setup Guide (Field-by-Field)

Uploading Your Business Logo

Color-Coding Membership and Public Rates

Sorting Rates and Memberships for a Better Checkout Experience

Lessons: Choosing the Right Setup for Your Facility

Time Interval vs Minimum Reservation Length

How to Create a Square Item for a Birrdi Rate

Changing Your Booking Time Interval

Understanding Operating Hours vs Rate Hours

Can I Receive Reservation Notifications by Text Message?

Lesson Booking Links

How Lesson/Instructor Availability Works

Automating More of Your Facility Beyond the Launch Monitor

Using Manual PIN Codes with the PIN Code Webhook

Set a Future Start Date for Your Booking Link

Text Messages (SMS) Birrdi Sends to Your Customers

Why Every Rate Should Be Connected to a Square Item

Managing the 100 Custom Event Limit

Adding More Codes to a Promo Code

How to Make Edits in Birrdi

Charging for Additional Guests

Customize Your Booking Page Display

Understanding Times on Your Public Booking Page

Adding How-To Instructions for Your Customers

How Google Calendar Availability Works for Lessons

Applying Rate Changes to Multiple Days of the Week

How to Set Your Simulator to Inactive When Closing Your Facility

Understanding Booking Restrictions for Rates

Setup & Configuration

Customer Directory

Searching and Filtering Customers

Adding a Customer

Exporting Customers to CSV

Sorting the Customer List

The Customer Profile

Editing a Customer's Name, Email, and Notes

Banning and Unbanning Customers

Viewing a Customer's Reservations

Viewing a Customer's Plans

Complimentary Credits

Cards on File

Complimentary Credits FAQ

Why Isn't My Customer Showing in the Customer Directory?

How Do I Change a Customer's Phone Number?

Complimentary Credit Limits

Generate with AI button

Triggers: automated messages before or after reservations

Customizing the menu bar

The Messages tab

Announcements

Closing, archiving and reopening messages

Editing and deleting individual messages

Emailing messages and announcements

Emailing triggers

Auto-closing announcements

Seeing messages sent to a customer

Searching the menu and pinning features

Understanding Messages, Announcements, and Triggers in Birrdi

Why Didn't My Trigger Send? Troubleshooting Automated Messages

Why Didn't My Customer Receive an Email? Understanding Birrdi Message Delivery

Who Receives My Trigger Messages? Understanding Customer Targeting

Can I Customize the SMS Messages Sent to Customers?

Membership Renewal Failed Email

Understanding AI Insights for Memberships & Packs

Messages & Triggers

How to Set Up Memberships in Birrdi

How to Set Up Credit Plans in Birrdi (Free Hours)

How to Create Packs in Birrdi Admin

Add Birrdi Membership to Square Website

Manually Add or Subtract Credits for a Member

Setting Up a One-Time Join Fee for Memberships

Pausing vs. Canceling a Membership

Updating a Member’s Next Billing Date

Applying Gift Cards to Membership Signups

Memberships, Leagues, Packs, Credits & Pricing