Birrdi automatically sends SMS reminders to customers before their reservations. While the wording of these SMS messages cannot be customized, you can now use Triggers to send fully customizable welcome emails before every reservation.
This allows you to share any information you'd like with customers, including arrival instructions, parking details, facility rules, or simulator tutorials.
Option 1: Use the Built-In SMS Reminder
Birrdi includes an automated SMS reminder sent 1 hour before a reservation starts.
Although you cannot change the wording of this message, you can include a custom How-To Instructions Link directing customers to additional information.
How to Add Your Instructions Link
Log in to your Birrdi Admin dashboard.
Navigate to Simulators → Settings.
Find the How-To Instructions Link field.
Enter a URL to your instructions page, FAQ, or YouTube video.
Click Save.
This link will automatically be included in the SMS reminder sent before the reservation.
Important: The SMS message itself is standardized and cannot be edited.
Option 2: Send a Custom Welcome Email Using Triggers
If you want complete control over the wording and information customers receive, Birrdi Triggers provide a more flexible solution.
A Welcome Message Trigger automatically sends a custom message before a customer's reservation begins.
Unlike the built-in SMS reminder, you can write and format the entire message yourself.
Step 1: Create a Welcome Message Trigger
Open your Birrdi Admin dashboard.
Navigate to Menu → Triggers.
Click Add Trigger.
Enter a Trigger Title, such as Pre-Reservation Instructions.
Select your facility under Target Facilities.
Under Target Customers, select Everyone.
Under Trigger Type, choose Welcome Message.
Step 2: Choose When the Message Sends
Under Time Before Start, choose how far in advance customers should receive the message.
Available options include:
30 minutes before
3 hours before
6 hours before
12 hours before
24 hours before
48 hours before
For detailed arrival instructions, we recommend sending the message 3 hours before the reservation to give customers time to review everything.
Note: Triggers are processed in batches every 30 minutes, so delivery may not occur at the exact minute configured.
Step 3: Customize Your Message
Under Message, write exactly what you'd like customers to receive.
For example:
Welcome! Here's Everything You Need Before Your Reservation
We're looking forward to seeing you!
Before arriving, please review a few important details:
Facility Access: Our facility is self-service. Please follow these instructions to enter: [Access Instructions Link]
Simulator Instructions: Watch our quick tutorial before your session: [YouTube Video Link]
Parking: Free parking is available directly outside our facility.
Facility Rules: Please arrive on time and make sure to leave the simulator bay ready for the next customer.
We hope you enjoy your session!
You can include links, formatting, and any additional details relevant to your facility.
You can also click Generate with AI to help draft your message.
Step 4: Enable Email Delivery
Under Email Delivery, make sure Send an email notification is enabled.
This ensures eligible customers receive your custom message by email.
The message will also appear in their Birrdi Messages tab, where they can access it after signing into their account.
Important: Triggers send emails and in-app messages, not SMS messages. They do not change or replace the wording of the built-in SMS reminder.
Step 5: Save Your Trigger
Click Save to activate your trigger.
Birrdi will automatically send your custom welcome message before qualifying reservations booked after the trigger was created.
There's no need to manually email each customer.
SMS Reminders vs. Welcome Message Triggers
Feature | SMS Reminder | Welcome Message Trigger |
Delivery method | SMS | Email + in-app message |
Customize message wording | No | Yes |
Include instructions or links | Yes | Yes |
Choose delivery timing | Fixed at 1 hour | Configurable |
Automatically sent | Yes | Yes |
Generate message with AI | No | Yes |
Can I Use Both?
Yes! In fact, we recommend it.
You can continue using Birrdi's built-in SMS reminder while also sending a customized welcome email through Triggers.
For example:
3 hours before: Send a detailed welcome email with facility rules, parking instructions, and simulator tutorials.
1 hour before: Birrdi sends the standard SMS reminder with your How-To Instructions Link.
This gives customers multiple opportunities to review important information before arriving.
Important Things to Know
Built-in SMS reminder wording cannot be customized.
Welcome Message Triggers allow you to customize the message but do not send SMS.
Trigger emails are sent from [email protected] with Birrdi's standard email subject.
Customers can unsubscribe from message emails and will still receive their messages in the Birrdi app.
New triggers only apply to reservations booked after the trigger is created or activated.
Birrdi allows up to 5 triggers per team.
Give Customers the Information They Need Automatically
If you've been looking for a way to customize the information customers receive before their reservations, Welcome Message Triggers are the recommended solution.
You can write your own instructions, choose when they're delivered, and let Birrdi automatically handle the communication before every qualifying reservation—all without having to change the built-in SMS reminder.