Complimentary Credits are credits that staff can manually add to a customer's account. They are not associated with a Membership, League, Pack, or other Credit Plan.
At this time, Complimentary Credits have the following limits:
Maximum balance: A customer can have up to 10 Complimentary Credits on their account at one time.
One credit per reservation: Customers can redeem a maximum of 1 Complimentary Credit per simulator reservation.
Credits cannot be combined: If a customer has 5 Complimentary Credits, they cannot apply all 5—or any amount greater than 1—to a single reservation.
For example, if a customer has 5 Complimentary Credits and makes a 2-hour simulator reservation, they can apply 1 Complimentary Credit toward that reservation. They cannot apply 2 credits to cover both hours.
Why Are These Limits Global?
Complimentary Credits do not have a Credit Plan associated with them. Because there is no individual plan where redemption rules can be configured, the limits are currently global settings.
This means the 10-credit balance limit and 1-credit-per-reservation redemption limit apply to all Complimentary Credits and all customers.
Adding Complimentary Credits
To view or manage a customer's Complimentary Credits:
Go to Customers in the top menu.
Search for and select the customer.
Open the Complimentary Credits tab.
Select Add Credits or Remove Credits.
Complimentary Credits can only be redeemed on eligible Public rates where Allow Credits is set to Yes.