Version 5 introduced Complimentary Credits, which are completely separate from Membership Credits.
Although both can be used to pay for reservations, they come from different places and are managed differently.
Membership Credits
Membership Credits are automatically issued by a customer's membership.
They:
Are tied to a specific membership.
Renew based on the membership's billing cycle.
Are configured through a Credit Plan attached to the membership.
Follow the rules configured on the Credit Plan, including expiration and renewal.
For example, if a member receives 2 free hours every month, those are Membership Credits.
Complimentary Credits
Complimentary Credits are manually added by your staff.
They:
Are not tied to a membership.
Do not renew automatically.
Do not require a membership or pack.
Remain on the customer's account until they are redeemed or manually removed.
Operators commonly use Complimentary Credits for:
Customer service gestures
Tournament prizes
Giveaways
Promotions
Manual account adjustments
HOW TO VIEW MEMBERSHIP CREDITS
Step 1: Navigate to Plans.
Step 2: Click Memberships in the left sidebar.
Step 3: Click the Members button.
Step 4: Find the member and click their name.
Step 5: Click the Credits tab.
Here you'll find the member's Membership Credit balance and credit history.
HOW TO VIEW COMPLIMENTARY CREDITS
Step 1: Navigate to Customers.
Step 2: Select the customer.
Step 3: Click the Complimentary Credits tab.
Here you can view, add, or remove Complimentary Credits.
GOOD TO KNOW
Membership Credits and Complimentary Credits are completely separate balances.
A customer can have Membership Credits, Complimentary Credits, both, or neither.
Membership Credits are managed from the customer's Membership.
Complimentary Credits are managed from the Customer.
Adding or removing Complimentary Credits does not affect Membership Credits.
Membership Credits renew according to the customer's membership and Credit Plan.
Complimentary Credits only change when someone manually adds or removes them.
Complimentary Credits can only be redeemed on Public Rates where Allow Credits is enabled. They cannot be redeemed on rates where credits are not allowed.
COMMON QUESTIONS
My member shows zero Complimentary Credits. Is something wrong?
No. Membership Credits and Complimentary Credits are different. A customer can have Membership Credits without having any Complimentary Credits.
Why don't I see my member's monthly credits under Complimentary Credits?
Because monthly membership credits are Membership Credits, not Complimentary Credits. Membership Credits are viewed from the membership's Members list, while Complimentary Credits are managed from the Customers page.
Can a customer have both Membership Credits and Complimentary Credits?
Yes. A customer can have both at the same time, and each balance is tracked independently.
Which one should I use?
Use Membership Credits when you want recurring credits that are tied to a membership.
Use Complimentary Credits when you want to manually grant credits for promotions, giveaways, tournament prizes, customer service gestures, or other one-time adjustments.