Complimentary Credits are credits that can be manually added to a customer's account by staff.
Unlike Membership, League, or Pack Credits, Complimentary Credits are not tied to a plan. They're typically used for customer service, promotions, giveaways, tournament prizes, or goodwill gestures.
Customers cannot purchase or sign up for Complimentary Credits themselves.
VIEWING COMPLIMENTARY CREDITS
Navigate to Customers from the top navigation.
Open a customer and select the Complimentary Credits tab.
Here you'll see:
The customer's current Complimentary Credit balance (also displayed in the profile header).
A complete history of every credit added or removed.
Any internal notes associated with each credit transaction.
If the customer has never received Complimentary Credits, the page will explain what Complimentary Credits are and how they work.
ADDING COMPLIMENTARY CREDITS
To grant Complimentary Credits:
Open the customer's Complimentary Credits tab.
Click Add Credits.
Review the customer's current balance.
Select the number of credits to add.
Optionally enter an internal note explaining why the credits are being issued.
Click Confirm Add.
Examples of internal notes:
Courtesy credit
Customer service adjustment
Promotional giveaway
Rain check
Tournament prize
You can add between 1 and 5 credits at a time.
If you need to add more than five credits, simply repeat the process.
SUBTRACTING COMPLIMENTARY CREDITS
To remove Complimentary Credits:
Open the customer's Complimentary Credits tab.
Click Subtract Credits.
Review the customer's current balance.
Select how many credits to remove.
Optionally add an internal note.
Click Confirm Subtract.
You cannot subtract more credits than the customer currently has.
If the balance is zero, no credits can be removed.
EDITING CREDIT NOTES
Every Complimentary Credit transaction includes an optional internal note.
To edit a note:
Click a transaction in the credit history.
Update the note.
Save your changes.
These notes are internal only and are never visible to customers.
WHERE CAN COMPLIMENTARY CREDITS BE USED?
Complimentary Credits can only be redeemed on Public Rates.
To use Complimentary Credits, the selected Rate must:
Be a Public Rate.
Have Allow Credits enabled in the Rate settings.
If either of these conditions isn't met, the customer will not be able to redeem their Complimentary Credits for that reservation.
COMMON QUESTIONS
What is one Complimentary Credit worth?
One Complimentary Credit is equal to one hour of booking time.
Can customers purchase Complimentary Credits?
No.
Only staff can issue Complimentary Credits.
They cannot be purchased and are not associated with Memberships, Leagues, or Packs.
Why can't a customer use their Complimentary Credits?
Verify that the reservation is using a Public Rate and that Allow Credits is enabled for that Rate.
Complimentary Credits cannot be redeemed on Membership, League, or Pack Rates.
How many Complimentary Credits can I add at one time?
You can add 1 to 5 Complimentary Credits in a single action.