Complimentary Credits let you grant free booking credits to any customer without requiring a Membership or Pack. Credits are stored on the customer's account and can be redeemed when making eligible reservations.

Each Complimentary Credit is worth one hour of booking time.

Step 1: Navigate to the Customers page.

Step 2: Select the customer you want to update.

Step 3: Click the Complimentary Credits tab.

Step 4: Click Add Credits.

Step 5: Enter the number of credits.

Optionally add a note explaining why the credits were issued.

Step 6: Click Confirm.

The credits will immediately be added to the customer's account.

Step 1: Open the customer's Complimentary Credits tab.

Step 2: Click Remove Credits.

Step 3: Enter the number of credits to remove.

Optionally add a note.

Step 4: Click Confirm.

The transaction will be recorded in the customer's credit history.

No. Complimentary Credits can be granted to any customer, regardless of whether they have a Membership or Pack.

No. They remain on the customer's account until they are redeemed or manually removed.

Complimentary Credits can only be redeemed on Public Rates where Allow Credits is enabled. If the selected rate is not a Public Rate or Allow Credits is disabled, the credits won't be available during checkout.

Many operators use Complimentary Credits for: