Rates determine how much customers pay, when the rate is available, and who can see or use it.
Below is a complete explanation of every field in the Rate setup screen.
Name
The internal and customer-facing name of the rate.
Examples:
“Public”
“Players Pass”
“Eagle Member”
“Gold Member”
Choose a name that clearly explains:
When it applies
Who it’s for (if applicable)
Time Range
Defines what time of day this rate is available.
Examples:
All Day
8:00am – 12:00pm
5:00pm – 10:00pm
Use this to create:
Morning discounts
Peak pricing
Late night specials
Date Range
Defines when this rate is active during the year.
Examples:
All Year
June 1 – August 31 (Summer)
November 15 – March 15 (Winter season)
Use this for:
Seasonal pricing
Temporary promotions
Event-specific pricing windows
Memberships
Restricts this rate to specific membership plans.
⚠ Important:
This should only be used for member-only rates, not public rates.
If assigned:
Only customers with that membership can see or book this rate.
If left blank:
The rate is public (unless marked staff-only).
Punch Passes
Allows customers to use punch passes (prepaid session credits) toward this rate.
Use this for:
Prepaid simulator sessions
Credit-based packages
If not assigned:
Punch passes cannot be applied to this rate.
Allow Credits
Allows membership credits or punch pass credits to be used toward this rate.
To use this feature:
You must assign either a membership plan or punch pass.
Allow PIN Code via SMS
Controls whether Birrdi can send an automatic PIN code text message when this rate is used.
Only applies if:
You have a lock integration configured.
Enable this if:
Customers should receive an automated door PIN after booking.
Rate
The actual price customers will pay.
Important notes:
This is the final price shown to customers.
This is the 15, 30, or 60 minute rate
Linking to Square
If you use Square:
Click Link Square Item
Select the matching item in Square.
⚠ Important:
If not connected to Square, promo codes, loyalty, and gift cards may not function properly.
Slashed Rate
Optional.
This allows you to show a higher “original” price with the current rate displayed as discounted.
Example:
Slashed Rate: $30.00
Rate: $20.00
Customer sees: $30 → $20
Use this for:
Promotions
Limited-time sales
Visual pricing incentives
Secret Rate
Marks this rate as private.
If enabled:
Only members assigned to it can see it.
Public customers will not see it.
Use this for:
Private partner rates
VIP access
Staff Only Rate
Makes this rate visible to staff only.
If enabled:
Customers will never see it.
Staff can use it for:
Walk-ins
Phone reservations
Adjusted/manual pricing
This is ideal for:
Higher walk in prices than online prices
Bay Behavior
Controls which bays this rate applies to.
Examples:
All Bays
Specific Bays Only
Use this if:
Some bays have premium pricing
Restrict Booking in Advance
Limits how far ahead this rate can be booked.
Example:
Max 7 days in advance
Max 30 days in advance
Use this for:
Short-term booking windows
Protecting prime inventory
💡 Common Use Cases
1. Member-Only Discount
Assign Membership
Enable Allow Credits
2. Summer Special
Set Date Range (Summer months)
Set Time Range (if needed)
Add Slashed Rate for visual promotion
3. Staff Walk-In Rate
Enable Staff Only
Do not assign memberships
4. Lesson Punch Pass
Assign Punch Pass
Enable Allow Credits
⚠ Important Notes
Deleting Square items linked to a rate may cause receipt issues.
Changing Square pricing does NOT automatically update Birrdi — reconnect and re-save the rate.