Want to get more Google reviews for your indoor golf facility without manually following up with every customer?
With Birrdi Triggers, you can automatically send a thank-you message after each reservation, encouraging customers to leave a Google review.
Once configured, Birrdi handles the follow-ups for you.
Why Google Reviews Matter
Google reviews can help your business:
Build trust with potential customers.
Improve your online reputation.
Encourage new customers to choose your facility.
Showcase positive customer experiences.
The best time to request a review is shortly after a customer finishes their reservation, while their experience is still fresh.
Step 1: Get Your Google Review Link
First, you'll need a direct link customers can use to leave a Google review.
Open your Google Business Profile.
Find the option to Ask for reviews or share your review form.
Copy your Google review link.
You'll include this link in your automated message.
Step 2: Create a Thank You Trigger
Log in to your Birrdi Admin dashboard.
Open Menu → Triggers.
Click Add Trigger.
Enter a Trigger Title, such as Google Review Follow-Up.
Under Target Facilities, select the facility where you want this automation to run.
Under Target Customers, select Everyone.
Under Trigger Type, choose Thank You Message.
This trigger will automatically send a message after qualifying reservations end.
Step 3: Choose When to Send the Message
Under Time After End, select when the follow-up should be sent.
We recommend 3 hours after the reservation ends.
This gives customers time to finish their visit and return home before receiving your message.
Step 4: Write Your Google Review Request
Under Message, write the email you want customers to receive.
Here's an example you can customize:
Thanks for Visiting Us!
Thanks for spending some time with us today! We hope you had a great experience.
If you enjoyed your visit, we'd appreciate it if you shared your experience on Google. Your feedback helps us improve and helps other golfers discover our facility.
Leave Us a Google Review: [Insert Google Review Link]
We look forward to seeing you again soon!
You can also use Generate with AI to help draft your message.
Tip: Ask customers for an honest review rather than specifically requesting a positive review. Don't offer discounts or rewards in exchange for Google reviews.
Step 5: Enable Email Delivery
Under Email Delivery, make sure Send an email notification is enabled.
When the trigger runs:
Customers receive the message in their Birrdi Messages tab.
Customers also receive an email notification containing your message and review link, provided they're eligible for email delivery.
Customers can access their messages at app.birrdi.com/u/messages.
Triggers do not send SMS messages.
Step 6: Decide Whether Customers Can Reply
Under Auto Close, you can choose whether customers can respond.
Off: Customers can reply to your message, allowing them to share feedback or ask questions.
On: The conversation closes automatically. Customers can still read it but cannot reply.
We recommend leaving Auto Close off if you want to receive direct feedback from customers.
Step 7: Save and Activate
Click Save to create your trigger.
New triggers are active immediately and apply to new reservations made after the trigger is created.
From that point forward, Birrdi automatically sends your review request after qualifying reservations.
Important Things to Know
Each trigger sends at most once per reservation. Repeat customers can receive the same follow-up after different visits.
Customers who unsubscribe from your business's message emails still receive the message in their Birrdi app.
If a reservation is canceled, any pending trigger messages are removed.
Trigger emails use Birrdi's standard email subject and sender, which cannot be customized.
You can remove the trigger at any time if you want to stop future follow-ups.
Turn Every Reservation Into an Opportunity for Feedback
Instead of manually asking customers for Google reviews, let Birrdi handle the follow-up automatically.
A simple thank-you message after each reservation can help you consistently collect feedback and strengthen your facility's online reputation.