Packs are designed to be simple and flexible. Rather than purchasing a new Pack every time they need more credits, customers keep a single Pack and simply add credits to it whenever they run low.
This article explains how Packs and credits are tracked in Birrdi.
One Pack Per Customer
When a customer purchases a Pack for the first time:
A single Pack is created on their account.
That Pack remains on their account permanently.
Future credit purchases are added to the same Pack.
Think of a Pack as a wallet that stores a customer's available credits.
Adding More Credits
When customers need more credits, they don't purchase another Pack—they simply add credits to the one they already have.
Customers can:
Sign in to their Birrdi account.
Open the Plans section.
Select Packs from the left-hand sidebar.
Open their existing Pack.
Purchase additional credits.
Each purchase increases the credit balance on that existing Pack.
When Credits Run Out
Using all of the credits does not remove the Pack.
The Pack stays on the customer's account, ready for more credits at any time.
There is no need to create or purchase another Pack—the customer simply purchases additional credits and continues using the same Pack.
Important Clarification
Customers do not receive a new Pack every time they purchase credits.
Instead:
✔ One Pack per customer
✔ Credits can be added at any time
✔ All credits remain attached to the same Pack
This makes it easy to manage credits while avoiding duplicate Packs on customer accounts.
Managing a Pack
Customers can manage their Packs at any time by:
Signing in to their Birrdi account at app.birrdi.com.
Selecting Packs from the top navigation, alongside Memberships and Leagues.
Viewing their current credit balance.
Purchasing additional credits whenever they need more.
Any additional credits purchased are automatically added to the customer's existing Pack.
No staff intervention is required.
Summary
A Pack is a long-term container for a customer's credits.
Customers purchase the Pack once, then simply add more credits whenever they need them. Their credit balance is tracked within the same Pack, creating a seamless experience for both customers and staff.