Pack Settings Explained
This article explains every setting you'll see when creating or editing a Pack.
Packs are one-time purchases that provide customers with prepaid credits. They do not auto-renew. When customers run out of credits, they simply purchase additional credits on their existing Pack.
What Is a Pack?
A Pack is a prepaid bundle of credits (for example, a 5 Lesson Pack or 10 Hour Pack).
Customers purchase the Pack once, then redeem credits until their balance reaches zero. When they need more credits, they simply add more credits to the same Pack.
Key Differences from Memberships
One-time purchase
No recurring billing
No automatic renewals
Customers can purchase additional credits at any time
Name
What it is: The internal and customer-facing name of your Pack.
Best Practices
Use a clear, descriptive name so customers immediately understand what they're purchasing.
Examples:
5 Lesson Pack
10 Lesson Pack
10 Hour Pack
Practice Pack
This name appears during checkout and inside the customer's Birrdi account.
Description
What it is: Describes what the Pack includes.
Best Practices
Clearly explain:
How many credits are included
What the credits can be used for
Any restrictions
Example:
Receive 10 hours for the price of 8. Valid during Public Play hours.
Currency
What it is: The currency used for pricing and billing.
Important
Must match your Square account.
Cannot be changed once purchases have been made.
Allow Public Sign Ups
What it is: Determines whether customers can purchase this Pack themselves.
Options
Yes
Customers can purchase the Pack online.
No
The Pack is available for staff use only.
Important
If Allow Public Sign Ups is enabled and the Pack is attached to a Rate or Lesson, customers will see a Buy Credits button during checkout.
If the Pack is not attached to any Rate or Lesson, customers will not see a Buy Credits button, even if Public Sign Ups are enabled.
If you later disable Public Sign Ups, customers who already own the Pack will not be able to purchase additional credits themselves. Staff can still add credits if needed.
Accept Gift Cards
What it is: Allows customers to use a Square Gift Card to purchase the Pack.
Gift Cards apply only to the initial purchase.
Since Packs are one-time purchases, there are no recurring charges.
Price
What it is: The one-time purchase price of the Pack.
Always link this to the corresponding Square Item.
Example
Pay $100 and receive $120 worth of credits.
Customers are charged once when purchasing the Pack.
Slashed Price
What it is: Displays a comparison price for marketing purposes.
Example
$600 → $510
The slashed price is informational only.
Customers are charged the actual Pack price.
Credit Plan / Hour Restrictions
What it is: Selects the Credit Plan that determines:
How many credits customers receive
Daily credit limits
Credit increments
Expiration or rollover behavior
Any additional credit restrictions
Every Pack must be linked to a Credit Plan.
Auto Apply Credits
What it is: Determines whether credits are automatically selected during checkout.
Yes (Default)
After a customer selects an eligible Rate, Birrdi automatically applies the appropriate credits.
Customers can still:
Remove the credits
Reduce the number of credits used
Choose to pay without using credits
No
Customers manually choose whether—and how many—credits they want to redeem during checkout.
Limit Active Reservations
What it is: Limits how many future reservations a customer can hold using this Pack.
This helps:
Prevent customers from booking too far in advance
Ensure fair availability for everyone
Terms & Conditions Name
What it is: The title shown for your Pack Terms & Conditions.
Example
Pack Terms & Conditions
Terms & Conditions Link
What it is: A URL linking to your complete Terms & Conditions.
Best Practice
Include information such as:
Expiration policies
Refund policy
Usage restrictions
Transferability
Enrollment Dates
What it is: Controls when customers can purchase the Pack.
Useful for:
Seasonal promotions
Limited-time offers
Special events
How Credits Work
Once a customer selects a Rate, Birrdi determines whether the selected Rate accepts the customer's Pack and associated Credit Plan.
If the reservation is eligible:
Credits are automatically applied when Auto Apply Credits is enabled.
Customers can still review, adjust, or remove the applied credits before completing checkout.
If Auto Apply Credits is disabled, customers manually choose how many credits to redeem.
Credits can only be redeemed on Rates that:
Accept the Pack
Have Allow Credits enabled
Meet all Credit Plan restrictions
When a customer's credit balance reaches zero, they simply purchase additional credits on the same Pack.
They do not receive a new Pack.
Final Notes
Packs never auto-renew.
There are no recurring charges.
Customers are charged once per credit purchase.
Customers keep the same Pack for life and simply add more credits whenever needed.
Always test your Pack before enabling Public Sign Ups.
If you're unsure whether you should create a Membership or a Pack, contact Birrdi Support—we're happy to help.