Events FAQ: Common Questions About Tickets, Registrations, and Simulator Availability

Here are answers to some common questions about using Events in Birrdi.

No. Events and Custom Events are separate features.

Events manage ticket sales, payments, and registrations.

Custom Events block your simulator bays on the reservation calendar.

If you're hosting a ticketed tournament or clinic that requires dedicated simulator time, you'll need to use both.

Yes. You can configure different ticket rates for members and the general public.

Birrdi can recognize eligible members and apply the appropriate rate.

Yes. You can offer tickets at $0.

Depending on your payment settings, you can also choose whether customers must provide a card when registering for a free event.

No. Total Tickets / Spots cannot be changed once an event has been created.

Choose your ticket limit carefully when setting up your event.

Yes. Open the event's Settings and turn Active off.

This prevents new registrations while keeping the event in your account.

Yes, if you've enabled Customer Cancellations in the event's Cancellation Policy settings.

Yes, refund options are available for events using Pre Payment On.

Open the customer's booking and select Refund, if available.

These are supported when your event uses Pre Payment On.

They are not available with Pre Payment Off or Store Card Pay Later.

Yes, for Grouped Events.

Open the customer's booking and click Move to select another date in the same group with enough available spots.

Individual Event bookings cannot be moved this way.

Yes. Open your event's bookings, select the customers, and click Send Announcement.

You can also send email notifications.

Some settings are locked after an event has been created, including Event Type, Total Tickets / Spots, Timezone, and Days of the Week.

Other changes, such as saving event settings, require an Admin role.

Certain event actions, including saving settings, archiving, and deleting, require Admin access.

If you don't have permission, ask an administrator on your team for assistance.

The event moves to your Archived list, where you can still view its booking history.

If you need to permanently delete an event, switch to Archived and use the delete option.

Important: Permanent deletion cannot be undone.

Red dates generally indicate that an event has passed or that an individual date in a Grouped Event is turned off.

A red customer name on the bookings page indicates that payment is still owed.

Open the booking to review its payment status.

Events manages registrations, tickets, payments, and attendance.

Competition scoring and leaderboards need to be managed separately using your simulator, launch monitor, or competition software.