Need to notify participants about a tournament delay, schedule change, weather cancellation, or special instructions?
You can send announcements directly to customers who have registered for your event.
How to send an announcement
Open Events.
Click your event to view its bookings.
Select the customers you want to contact using the checkboxes.
To contact everyone, select the checkbox at the top of the list.
Click Send Announcement.
Enter a title, such as "Tournament Schedule Update."
Write your message.
Leave Send an email notification selected to email your customers.
Click Send Announcement, then confirm.
Your announcement will be sent to the selected customers.
Can AI help write my announcement?
Yes. Click Generate with AI to help draft your announcement.
You can review and edit the message before sending.
Can I send a message to only certain participants?
Yes. Simply select the customers you want to contact rather than selecting everyone.
Can customers reply to announcements?
Yes. If you don't want customers to reply, select Auto close this announcement before sending.
Can I offer compensation for a canceled event?
When creating an announcement, you can optionally include a gift card offer for 50% or 100% back, where available.
Customers receive a link to claim their gift card.
Where can I see sent announcements?
After sending, click View in Messages to open the conversations.
Tip: Use announcements to communicate arrival instructions, tournament details, schedule changes, and other important information before your event.