Custom Events allow you to block off time on your simulator reservation sheet for leagues, lessons, private events, holidays, or any special situation where normal public booking should not apply.
You can create one-time events or repeating events, and you can control how they appear to customers in the app.
Step 1: Go to the Simulator
Click the Simulators tab on the top menu bar.
Select the simulator where you want to add the Custom Event.
Step 2: Open Custom Events
On the left sidebar, click Custom Events.
Step 3: Create a New Custom Event
If this is your first Custom Event, click Add
If you’ve created one before, click the Create button in the top right
Step 4: Fill Out the Event Details
Complete all required fields:
Name (ex: Junior League, Private Lesson, School Program)
Date
Start & End Time
Simulator(s) / Bay(s)
Event Type
Repeats (optional)
If you are creating a repeating league or program:
Turn on Repeats
Select the days it should repeat
Set the end date (for example: January through April)
When finished, click SAVE in the top right.
Understanding Custom Event Types
Custom Events can be configured in different ways depending on how you want them to appear to customers.
Hidden
Time is blocked off
Customers do not see anything on the booking sheet
Best for internal use (private lessons, staff holds, internal scheduling)
Blocked
Time is blocked off
Customers see the time as unavailable
Good for leagues, private events, or reserved programs
Open (Advanced Use Case)
Overrides your normal rates and availability
Used for special days (ex: Thanksgiving, Christmas, holiday pricing)
You must create custom rates for this event
Please contact your support before using this if you're unsure
Open Custom Events are powerful but require proper setup. They override your standard rate structure during that time range.
Common Use Cases
Weekly League
Every Monday from 4pm–5pm
Bays 1 & 2
Repeats weekly from January–April
Use a repeating Custom Event set to Blocked.
One-Time Private Event
Saturday from 6pm–9pm
All bays
Use a one-off Custom Event set to Blocked or Hidden depending on whether you want customers to see it.
Holiday Custom Pricing
Thanksgiving 9am–6pm
All bays
Special holiday rates
Use an Open Custom Event and create new rates specific to that event.
Why Custom Events Matter
Custom Events give you control over your reservation sheet without changing your entire rate structure. They allow you to:
Block off time
Run leagues
Schedule school programs
Host private events
Adjust holiday pricing
Manage internal scheduling
They are one of the most powerful tools for simulator operators to stay organized and maximize revenue.