Birrdi automatically sends email notifications when customers purchase or renew certain plan types.
The emails sent depend on whether the customer is purchasing a:
Membership
Pack
League
These are email notifications only. Birrdi does not send SMS purchase confirmations for Memberships, Packs, or Leagues.
Membership Purchases
When a customer successfully purchases a Membership, Birrdi sends an email to both the customer and your location.
Customer Membership Receipt
The customer receives:
Subject: Membership Receipt - {Plan Name}
This is sent to the email address on the customer's Birrdi profile after their payment successfully processes.
The customer must have an email address on their profile to receive the receipt.
If they do not have an email address:
The payment can still process
The Membership is still created
No receipt email is sent
The wording of the Membership receipt is fixed and cannot be customized.
Location Membership Purchase Notification
Your location receives:
Subject: Membership Purchased - {Plan Name}
This lets your staff know that a customer has joined a Membership.
The email includes:
Membership plan name
Customer first name
Customer last name
Phone number
Email address
Membership Renewals
Membership renewals send a separate pair of emails from the original purchase.
When a Membership renews automatically both the customer and your location receive:
Subject: Membership Receipt - {Plan Name}
The subject line can help you tell the difference between a new signup and a renewal:
Membership Purchased - {Plan Name} = New Membership signup
Membership Receipt - {Plan Name} = Membership renewal
Pack Purchases
Packs also send purchase emails to both the customer and your location.
Customer Pack Receipt
The customer receives:
Subject: Pack Receipt - {Plan Name}
The email includes a link for the customer to view and manage their Packs.
The customer must have an email address on their Birrdi profile to receive the receipt.
The wording of the Pack receipt is fixed and cannot be customized.
Location Pack Purchase Notification
Your location receives:
Subject: Pack Purchased - {Plan Name}
The notification includes:
Pack name
Customer first name
Customer last name
The wording of this email is also fixed.
League Registrations
League emails work differently from Membership and Pack receipts.
League Welcome Email
League registrants receive:
Subject: Welcome to {Plan Name}!
Unlike Membership and Pack receipts, you can customize the body of this email using the League Welcome Email field on the League.
Important
The League Welcome Email is sent to registrants who have an email address on their profile even if the League Welcome Email.
We recommend filling out the League Welcome Email field so registrants receive useful information about the League.
If a customer receives a League welcome email and you are unsure whether their registration was completed, check the League Members list to confirm.
Location League Registration Notification
Your location receives:
Subject: {Plan Name} - New Registration
This notification is sent for both:
Free League registrations
Paid League registrations
When Are These Emails Sent?
Membership and Pack purchase emails are sent after the payment successfully completes.
If the payment does not complete, the normal purchase confirmation emails are not sent.
Membership renewal receipts are sent when the renewal payment successfully processes.
If there is any question about whether someone successfully joined a League, check the League Members list.
Where Location Notifications Are Sent
Notifications for your location are sent to the single configured email address for that location.
This includes notifications for:
New Membership purchases
Membership renewals
Pack purchases
League registrations
If your location email address is not configured correctly, staff may not receive these notifications.
If your staff is not seeing purchase or registration emails, check the email address configured for the location first.
Frequently Asked Questions
Can I customize the Membership or Pack receipt?
No.
Membership and Pack emails use fixed wording and cannot be edited.
The League Welcome Email is the signup message you can customize.
Can purchase confirmations be sent by text message instead?
No.
Membership, Pack, and League purchase or registration confirmations are sent by email only.
Birrdi does not send an SMS when a customer purchases one of these plans.
A customer never received their receipt. What should I check?
Check the following:
Make sure the customer has an email address on their Birrdi profile.
Have them check their spam or junk folder.
Confirm that the payment successfully processed.
Why didn't our location receive a notification?
Check the email address configured for your location.
Birrdi sends location notifications to that single email address.
Can I send location notifications to multiple staff members?
Birrdi uses one email address for location notifications.
If several staff members need to receive these emails, use a shared inbox, distribution list, or email alias.
Does every League registration notify our location?
Yes.
Both free and paid League registrations send a new-registration notification.