Birrdi automatically sends text messages to customers around their reservations. These messages can include:

The timing of some messages can be configured, while others are always sent at a fixed time.

No. The wording of Birrdi's automated SMS messages is fixed and cannot be edited.

This is intentional. Messages are kept short and consistent so they:

The customizable part of these messages is your How-To Instructions Link. This can point customers to a YouTube video or a page on your website with your own instructions and branding.

Customers may receive:

Welcome to {Facility Name} - {Bay}

This message is used when Birrdi is not sending a door PIN code with the reservation.

For example:

If you have created custom names for your bays, the custom bay name will appear in the message.

The timing is controlled by your Send SMS Minutes Before Start setting.

For example, if you configure this setting to:

Each reservation receives the message only once.

When a door PIN code is available, the customer may receive:

Welcome to {Facility Name} - door pin code: {PIN} {Bay}

The wording is the same regardless of where the PIN code comes from, including:

This message also follows your Send SMS Minutes Before Start setting.

For example, if the setting is configured for 10 minutes, the customer receives their bay assignment and PIN code approximately 10 minutes before their reservation begins.

Customers receive:

Reminder: Your reservation starts in 1 hour. We look forward to seeing you!

If you have configured a Check-in Confirmation Link, the message becomes:

Reminder: Your reservation starts in 1 hour. View check-in details here: {your link}

This message is always sent 1 hour before the reservation start time.

The timing is fixed and cannot be changed.

If a customer makes a reservation less than one hour before it begins, there is no longer enough time for the normal one-hour reminder.

If you have a Check-in Confirmation Link configured, Birrdi sends the check-in information immediately instead.

For qualifying last-minute reservations, customers may receive:

View check-in details here: {your link}

This message is only sent if you have configured a Check-in Confirmation Link.

Customers may receive:

Your reservation is almost over. Extend now: {link}

The link opens the booking page with a 30-minute extension ready to reserve, allowing the customer to add more time directly from their phone.

This message is always sent 15 minutes before the reservation ends.

The timing is fixed and cannot be changed.

You can use the How-To Instructions Link in your simulator settings to provide customers with additional instructions.

The link can point to any URL.

Common examples include:

Birrdi automatically shortens the URL when it is included in the text message so the link does not unnecessarily increase the message length.

If you leave the Check-in Confirmation Link blank, customers receive the standard one-hour reminder without a link.

Birrdi tracks which automated messages have already been sent for each reservation so the same message is not repeatedly sent.

If disaster-recovery SMS email is enabled, important reservation information such as bay assignments, PIN codes, and extension details can also be sent by email.

This provides an additional backup in case of mobile carrier delays or SMS delivery issues.

SMS activity is recorded in your Birrdi audit log along with the associated customer.

If you have renamed your bays or simulators, those custom names are used in the applicable text messages.

No. Birrdi's automated SMS wording is fixed.

If you want to provide branded or customized instructions, use your How-To Instructions Links to send customers to your own webpage or video.

No. The reservation reminder is always sent 1 hour before the reservation begins.

The 15-minute end-of-reservation reminder is also fixed.

You can change how many minutes before the reservation Birrdi sends the bay assignment or PIN code message.

Set Send SMS Minutes Before Start to No SMS to disable the bay assignment/PIN message.

Individual rates can also be configured so they do not send a door PIN code.

No. Birrdi currently supports one how-to instructions Link per location.