Operating Hours
Global facility/simulator availability
Applies to everyone
If closed, nobody can book
Think of this as "When is the facility open?"
Rate Hours
Restricts specific rates
Public vs Member access
Peak vs Off-Peak rates
Lesson rates
Special access windows
Example 1: Members Get Extended Access
Operating Hours: 6 AM–11 PM
Public Rate: 9 AM–5 PM
Member Rate: 6 AM–11 PM
Example 2: Public Only During Staffed Hours
Operating Hours: 24 Hours
Public Rate: 9 AM–9 PM
Member Rate: 24 Hours
Common Mistake
"I changed my Operating Hours but my members still can't book."
Usually this means the Rate itself has more restrictive hours configured.
Rule of Thumb
Operating Hours determine when the simulator is open. Rate Hours determine which bookings are allowed during those hours.
"I want members to have different hours than the public."
That's usually not an Operating Hours problem at all—it's a Rate configuration problem.