Sometimes you don’t want a canceled membership to remain visible on a customer’s profile forever. Whether it’s for clarity, privacy, or a cleaner customer experience, Birrdi allows you to fully remove a canceled membership so it no longer appears to the member.
This action only applies to canceled memberships and does not affect active or paused memberships.
When to Use This
Removing a canceled membership is useful if:
A membership was created by mistake
You don’t want former memberships visible to customers
You want to keep customer profiles clean and simple
A canceled plan is no longer relevant or offered
Once removed, the membership will no longer appear in the member’s account.
How to Remove a Canceled Membership
Follow these steps as an admin:
Go to Memberships in the top menu bar
Select the membership plan the customer was previously on
Click the User + icon to view members on that plan
Navigate to the Canceled tab
Find the member’s name
Click the X icon next to the member to remove the membership
That’s it — the canceled membership is now fully removed and will no longer appear on the member’s profile.
Important Notes
Only canceled memberships can be removed
Active or paused memberships must be canceled first
This action removes visibility from the customer’s profile, but does not retroactively change billing history