How to Cancel an Event Booking, Issue a Refund, or Move a Participant

Sometimes customers need to cancel their registration, request a refund, or move to another league date.

You can manage these requests directly from their event booking.

If the customer prepaid or earned loyalty points, Birrdi will open the available refund options.

If your event uses Pre Payment On, you can open the customer's booking and select Refund.

Choose the appropriate refund amount and confirm.

Refund options depend on the event's payment settings.

You can also include a link to your facility's cancellation policy.

No. Cancellation fees must be applied manually.

If you've configured a cancellation fee, open the customer's booking and click Charge Fee.

Each booking can only be charged one cancellation fee.

If the customer registered for a Grouped Event, you can move them to another available date.

Only dates with enough remaining spots will be available.

Note: Moving bookings is only supported between dates of the same Grouped Event. Individual Event bookings cannot be moved this way.

Yes. Open the customer's booking and click Add Notes.

This is useful for keeping track of special requests or information your staff needs to know.