Account Credits let you grant free booking credits to any customer without requiring a membership or pack. Credits are stored on the customer's account and can be redeemed when making eligible reservations.
Each Account Credit is worth one hour of booking time.
HOW TO ADD ACCOUNT CREDITS
Step 1: Navigate to the Customers page.
Step 2: Select the customer you want to update.
Step 3: Click the Account Credits tab.
Step 4: Click Add Credits.
Step 5: Enter the number of credits.
Optionally add a note explaining why the credits were issued.
Step 6: Click Confirm.
The credits will immediately be added to the customer's account.
HOW TO REMOVE ACCOUNT CREDITS
Step 1: Open the customer's Account Credits tab.
Step 2: Click Remove Credits.
Step 3: Enter the number of credits to remove.
Optionally add a note.
Step 4: Click Confirm.
The transaction will be recorded in the customer's credit history.
GOOD TO KNOW
Account Credits are not tied to a membership or pack.
Credits do not renew or expire automatically.
Every credit transaction is recorded in the customer's credit history.
Each Account Credit is worth one free hour of booking time.
Credits can only be redeemed on public rates that have Allow Credits enabled.
COMMON QUESTIONS
Does a customer need a membership or pack to receive Account Credits?
No. Account Credits can be granted to any customer, regardless of whether they have a membership or pack.
Do Account Credits expire?
No. They remain on the customer's account until they are redeemed or manually removed.
Why can't a customer redeem their credits?
Account Credits can only be redeemed on public rates where Allow Credits is enabled. If the rate is attached to a membership, pack, or has Allow Credits disabled, the credits won't be available during checkout.
What can I use Account Credits for?
Many operators use Account Credits for promotions, giveaways, customer service gestures, tournament prizes, or manual account adjustments.