Account Credits are complimentary credits that can be manually added to a customer's account by staff.
Unlike Membership, League, or Pack credits, Account Credits are not tied to a plan. They're typically used for customer service, promotions, giveaways, or goodwill gestures.
Customers cannot purchase or sign up for Account Credits themselves.
Viewing Account Credits
Navigate to Customers from the top navigation.
Open a customer and select the Account Credits tab.
Here you'll see:
The customer's current Account Credit balance (also displayed in the profile header).
A complete history of every credit added or removed.
Any internal notes associated with each credit transaction.
If the customer has never received Account Credits, the page will explain what Account Credits are and how they work.
Adding Account Credits
To grant complimentary credits:
Open the customer's Account Credits tab.
Click Add Credits.
Review the customer's current balance.
Select the number of credits to add.
Optionally enter an internal note explaining why the credits are being issued.
Click Confirm Add.
Examples of internal notes:
Courtesy credit
Customer service adjustment
Promotional giveaway
Rain check
Tournament prize
You can add between 1 and 5 credits at a time.
If you need to add more than five credits, simply repeat the process.
Subtracting Account Credits
To remove Account Credits:
Open the customer's Account Credits tab.
Click Subtract Credits.
Review the customer's current balance.
Select how many credits to remove.
Optionally add an internal note.
Click Confirm Subtract.
You cannot subtract more credits than the customer currently has.
If the balance is zero, no credits can be removed.
Editing Credit Notes
Every credit transaction includes an optional internal note.
To edit a note:
Click a transaction in the credit history.
Update the note.
Save your changes.
These notes are internal only and are never visible to customers.
Where Can Account Credits Be Used?
Account Credits can only be redeemed on Public Rates.
To use Account Credits, the selected Rate must:
Not be attached to a Membership, League, or Pack.
Have Allow Credits enabled in the Rate settings.
If either of these conditions isn't met, the customer will not be able to redeem their Account Credits for that reservation.
Common Questions
What is one Account Credit worth?
One Account Credit is equal to one hour of booking time.
Can customers purchase Account Credits?
No.
Only staff can issue Account Credits.
They cannot be purchased and are not associated with Memberships, Leagues, or Packs.
Why can't a customer use their Account Credits?
Verify that the reservation is using a Public Rate and that Allow Credits is enabled for that Rate.
Account Credits cannot be redeemed on Rates attached to a Membership, League, or Pack.
How many credits can I add at one time?
You can add 1 to 5 Account Credits in a single action.
Repeat the process if you need to issue additional credits.