This article explains how credits, refunds, and loyalty points are handled when a reservation is canceled—and what happens automatically vs. manually depending on who performs the cancellation.
Understanding this distinction is important to avoid confusion for both staff and customers.
1. Admin / Staff-Initiated Cancellations (Manual Responsibility)
When a staff member or admin cancels a reservation from the admin side, nothing is automated.
You are fully responsible for the following actions:
❌ Refunding the payment
❌ Returning credits
❌ Revoking or adjusting loyalty points
These steps do not happen automatically when a reservation is canceled by staff.
What this means
Canceling the reservation only removes the booking
No financial or credit adjustments are applied unless you do them manually
This gives operators full control, but requires deliberate follow-through
2. Customer-Initiated Cancellations (Automatic Handling)
When a customer cancels their own reservation, Birrdi automatically applies your cancellation policy.
If the cancellation is outside your cancellation window
✅ Refund is processed automatically
✅ Credits are returned automatically
✅ Loyalty points are restored automatically
No admin action is required.
If the cancellation is within your cancellation window
❌ No refund is processed
❌ No credits are returned
❌ Loyalty points are not restored
This behavior strictly follows your configured cancellation rules.
3. Key Takeaways
Admin cancellations = manual responsibility
Customer cancellations = automated, policy-driven
Credits, refunds, and loyalty points are only auto-handled when the customer cancels and meets your policy conditions