Overview
Some pricing should never be visible to customers.
Staff-Only Rates allow your team to apply internal pricing that:
Is only visible to staff
Never appears in the online booking flow
Does not require a membership
These rates are designed for front-desk and staff-created reservations only.
When to Use Staff-Only Rates
Staff-Only Rates are ideal for:
Higher-priced walk-in reservations
Higher-prices phone reservations
Lessons or instructor-booked sessions
Any pricing that should not be publicly advertised
If customers should never be able to see or select the rate themselves, Staff-Only Rates are the correct choice.
Important Clarification: Staff-Only Rates vs Secret Rates
These are two separate features designed for different use cases.
Staff-Only Rates
Visible only to staff
Never shown to customers
Not tied to memberships
Secret Rates
Customer-facing
Typically unlocked via memberships or eligibility rules
Hidden, but still selectable by customers
If a rate should never appear online, use Staff-Only Rates.
How to Create a Staff-Only Rate
Click Simulators in the top menu bar
Click into your simulator
On the left sidebar, find Pricing and select Rates
Create a new rate or edit an existing rate
Enable Staff-Only visibility
Save the rate
Once saved, this rate will not appear in the public booking flow.
How Staff Use a Staff-Only Rate
Go to Birrdi Admin
Find the date and time to create a new reservation
Type in the customer phone number or find by name
Select the Staff-Only Rate
Complete the reservation
Only staff can see and apply these rates.
Key Notes
No membership is required
Customers cannot self-select these rates
Staff-Only Rates are fully controlled by admins
Rates remain invisible on all public booking pages