Punch Passes are designed to be simple and flexible. Instead of buying a new pass every time, customers keep one Punch Pass and add credits to it whenever they need more.
This article explains exactly how Punch Passes and credits are tracked.
One Punch Pass Per Customer
When a customer purchases a Punch Pass:
A single Punch Pass is created on their account
That Punch Pass stays with them long-term
Customers do not purchase multiple of the same Punch Pass
Think of the Punch Pass as a container that holds credits.
How Credits Are Added
After the initial purchase, customers can add more credits at any time.
They can:
Sign into their Birrdi account
Go to their Memberships tab
Find their existing Punch Pass
Purchase additional credits directly on that same Punch Pass
Each credit purchase simply increases the balance on the existing Punch Pass.
What Happens When Credits Run Out
If a customer uses all of their credits:
The Punch Pass does not disappear
The Punch Pass does not need to be repurchased
The customer can immediately buy more credits on the same Punch Pass
There is no interruption or reset — they are always adding credits to the same pass.
Important Clarification
Customers do not buy another Punch Pass to get more credits.
✔ One Punch Pass per customer
✔ Credits can be added anytime
✔ All credits stay attached to the same Punch Pass
This ensures:
Clear tracking
No duplicate passes
A simple experience for both customers and staff
Where Customers Manage Their Punch Pass
Customers manage everything themselves by:
Signing into their Birrdi account
Opening the Memberships tab in the top menu bar
Selecting Punch Passes in the left sidebar
Selecting their Punch Pass
Purchasing more credits as needed
No admin action is required.